Orders <orders at animeten dot com> Questions about an order? Please remember that orders sent USPS Priority Mail typically take 2 to 4 business days. USPS 1st Class Mail usually takes 3-5 business days. In all correspondence, please be sure to include your name and the order number in question. Pre-orders <preorders at animeten dot com> Inquiries about items we can offer or if you wish to special order an items can be sent here. While we try to be flexible about what items we offer, we are always limited to item availability in Japan. We do not promise that we can obtain everything for your special order. However, rest assured we will keep an eye out for what you desire. Customer Service <support at animeten dot com> Questions about our products or customer service related issues? Please feel free to let us know what is on your mind. In all correspondence, please be sure to include your name. Bug Reports/Tech Support <admin at outlawstar dot net> If you discover any bugs in the shopping cart system or the webpage, you can report them to our Customer Service or to our webmaster/developer directly via e-mail at the link above or AIM: AKosygin. You may also report bugs at our Bugzilla page here, please ensure you report it to the "Aku-Soku-Zan" project only. Instant Messenger <AnimeTenSupport> We use AOL IM service. If you need to talk to us online about anything do feel free to message us. We have AIM on while we are in the office. Please understand that we may be busy with order fullfilment or site updates. Regardless we will be available to be of service to you. Mailing List <animeten at yahoogroups dot com> The most efficent method of being informed of new and returning items to our website. Phone 1-626-280-3414 While we may be an online store, we do recognize the fact that being able to call us is important. You can try to reach us between the hours of 10:00am - 6:00pm PST. Due to the nature of our operation, we may not always be present when you call. If we miss your call, please leave us your name and phone number as well as the latest time we can return your call. We do not accept phone orders at this time. Please use our web site to order items as availability is limited to a first order, first serve basis. Mailing Address AnimeTen PO Box 812 Rosemead, CA. 91770-0812